Workshop Repair and Service Manuals GMC SIERRA
Articles

Customer Information

OnStar®      If the vehicle is equipped with an active OnStar system, that system may also record data in crash or near crash-like situations. The OnStar Terms and Conditions provides information on data collection and use and is available...
GM Mobility Reimbursement Program (U.S. and Canada)      This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For...
Customer Satisfaction Procedure (Mexico)      Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase. See your dealer for details. Customer Assistance Procedure...
Insuring the Vehicle      Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies...
Repair Facility      GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state-of-the-art...
Collision Parts      Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the...
Collision Damage Repair (U.S. and Canada)      If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle...
Courtesy Transportation Program (U.S. and Canada)      To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada),...
Scheduling Service Appointments (U.S. and Canada)      When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize...
Roadside Assistance Program (Mexico)      As a new owner, your vehicle is automatically enrolled in the Roadside Assistance program. The services are available at no cost under the terms and conditions of the program. The Roadside Assistance program is not part of, or...
Roadside Assistance Program (U.S. and Canada)      For U.S.-purchased vehicles, call 1-888-881-3302; (Text Telephone (TTY): 1-888-889-2438). For Canadian-purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for...
Online Owner Center      GMC Owner Center (U.S.) www.gmcownercenter.com Information and services customized for your specific vehicle — all in one convenient place. • Digital owner manual, warranty information, and more. • Storage for online...
Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada)      To assist customers who are deaf, hard of hearing, or speech impaired and who use Text Telephones (TTYs), GMC has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with GMC by dialing:...
Customer Assistance Offices (Mexico)      To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours. All...
Customer Assistance Offices (U.S. and Canada)      GMC encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail GMC, the letter should be addressed to: United States GMC Customer Assistance Center P.O. Box...
Customer Satisfaction Procedure (U.S. and Canada)      Your satisfaction and goodwill are important to your dealer and to GMC. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments....
Radio Frequency Statement      This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal Communications Commission (FCC) rules and with Industry Canada Standards RSS-GEN/210/220/310. Operation is subject to the...
Navigation System      If the vehicle has a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. Refer to the navigation manual for information on stored data and...
Event Data Recorders      This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in...
Reporting Safety Defects to General Motors      In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-GMC-8782 (1-800-462-8782), or write: GMC Customer Assistance Center P.O. Box 33172 Detroit, MI...
Managing the Vehicle Damage Repair Process      In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there....
If a Crash Occurs      If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to...
Radio Frequency Identification (RFID)      RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/ unlocking and starting,...
Reporting Safety Defects to the United States Government      If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General...