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10-00-89-005C Warranty Administration - Revised Wiring Repair Labor Operations and Required Additional Information - (May 7 2013) Driveline Control 4WD Driveline Control      Subject: Warranty Administration – Revised Wiring Repair Labor Operations and Required AdditionalInformation Models:  2014 and Prior GM Passenger Cars and Light Duty Trucks     This bulletin is being...
10-00-89-006B Information for Dealers on How to Submit a Product Information Report (PIR) (Canada Only) - (Aug 27 2012) Driveline Control 4WD Driveline Control - part 3      Photo images - JPG format (For photo advice, please refer to the latest version CorporateBulletin Number 07-00-89-036)Audio files - WAV formatVideo files – the standard Movie or Video formats of most digital cameras are...
10-00-89-006B Information for Dealers on How to Submit a Product Information Report (PIR) (Canada Only) - (Aug 27 2012) Driveline Control 4WD Driveline Control - part 2      Completing the Enhanced PIR Form The Enhanced PIR form is located in the Service Workbench of GlobalConnect. The PartnerSecurity Coordinator for your dealership MUST enable this link so that each memberof the dealer service...
10-00-89-006B Information for Dealers on How to Submit a Product Information Report (PIR) (Canada Only) - (Aug 27 2012) Driveline Control 4WD Driveline Control      Subject: Information for Dealers on How to Submit a Product Information Report (PIR) (CanadaOnly) Models:  2013 and Prior GM Passenger Cars and Trucks Attention:  U.S. dealers should refer to the latest...
10-00-89-016A Correct Selection Of Labor Codes - (May 13 2013) Driveline Control 4WD Driveline Control      Subject: Correct Selection of Labor Codes Models:  2010-2014 GM Passenger Cars and Light Duty Trucks     This bulletin is being revised to include the 2012-2014 model years and update theLabor Operation...
11-00-89-002A GM Accessories - Dealer-Installed Repaired or Replaced During Warranty Coverage Period - (Jul 25 2012) Driveline Control 4WD Driveline Control      Subject: GM Accessories – Dealer-Installed, Repaired or Replaced During Warranty Coverage Period Models:  2010-2013 GM Passenger Cars and Trucks     This bulletin is being revised to add the 2013 model...
11-00-89-005G Clarification of Use - Dealer Empowerment Labor Operations and Customer Enthusiasm (U S Only) - (Oct 29 2013) Driveline Control 4WD Driveline Control - part 12      This includes reimbursements for a tirerepair not performed at a GM dealership, which iswithin the Tire warranty limits. The bulletin explains claim submission in detail. Note:Product Allegations – Refer to Article 4.1.5 in...
11-00-89-005G Clarification of Use - Dealer Empowerment Labor Operations and Customer Enthusiasm (U S Only) - (Oct 29 2013) Driveline Control 4WD Driveline Control - part 11      Example of IMPROPER USE: Customer needs transportation to a local school to pick uptheir children while vehicle is in for warranty repairs. The dealer provides thecustomer with a $50 gift card to compensate for the cab fare to...
11-00-89-005G Clarification of Use - Dealer Empowerment Labor Operations and Customer Enthusiasm (U S Only) - (Oct 29 2013) Driveline Control 4WD Driveline Control - part 10      The following categories of Goodwill Tools are to be processed via the Global WarrantySystem Specialized labor operations have been created for specific non-repair/non-warrantysituations to be utilized by the dealer for...
11-00-89-005G Clarification of Use - Dealer Empowerment Labor Operations and Customer Enthusiasm (U S Only) - (Oct 29 2013) Driveline Control 4WD Driveline Control - part 9      This information must be submittedin the comments section and documented in the vehicle’s service file. Pre-Approval Process When the policy repair requires pre-approval, the dealer is required to contact theirDistrict Manager...
11-00-89-005G Clarification of Use - Dealer Empowerment Labor Operations and Customer Enthusiasm (U S Only) - (Oct 29 2013) Driveline Control 4WD Driveline Control - part 8      Thevehicle maintenance is somewhat mixed and it seems to have been driven hard. Basedupon your review, you do not feel that GM is responsible for this repair.Based upon your dealerships relationship with this customer, you...
11-00-89-005G Clarification of Use - Dealer Empowerment Labor Operations and Customer Enthusiasm (U S Only) - (Oct 29 2013) Driveline Control 4WD Driveline Control - part 7      p>TABLE 10 - Certified Pre-Owned Coverage - Time and Mileage Table (Chevrolet, GMC) Customer/Dealer will pay greater of Participation $ amount or % of total repair asindicated in the applicable table below. Days out of...
11-00-89-005G Clarification of Use - Dealer Empowerment Labor Operations and Customer Enthusiasm (U S Only) - (Oct 29 2013) Driveline Control 4WD Driveline Control - part 6      p>TABLE 4 ? Powertrain Coverage (2013 MY +) Time and Mileage Table (Cadillac, Buick) Customer/Dealer will pay greater of Participation $ amount or % of total repair asindicated in the applicable table below. Days out of...
11-00-89-005G Clarification of Use - Dealer Empowerment Labor Operations and Customer Enthusiasm (U S Only) - (Oct 29 2013) Driveline Control 4WD Driveline Control - part 5      As an alternative for these and other circumstances whererepair assistance is inappropriate, consider using one of the Goodwill tools thatare described later in this bulletin. ? Participation Time and Mileage Tables...
11-00-89-005G Clarification of Use - Dealer Empowerment Labor Operations and Customer Enthusiasm (U S Only) - (Oct 29 2013) Driveline Control 4WD Driveline Control - part 4      This holds true for every line on thejob card that has been adjusted to the amount noted on the calculator. In addition,Service Management must explain the reason for adjustment on the hard copy. Vaguereasons such as “for...
11-00-89-005G Clarification of Use - Dealer Empowerment Labor Operations and Customer Enthusiasm (U S Only) - (Oct 29 2013) Driveline Control 4WD Driveline Control - part 3      Discourage taking care of our customers.Impose a rigid “one size fits” all approach to issue resolution.Drive a particular decision – the guidelines are only to be used after a decision to assist has been made.Disregard facts...
11-00-89-005G Clarification of Use - Dealer Empowerment Labor Operations and Customer Enthusiasm (U S Only) - (Oct 29 2013) Driveline Control 4WD Driveline Control - part 2      ustomer Enthusiasm Repair-Non Warranty A Customer Enthusiasm Repair is a repair performed within the warranty period whenthe product issue is not covered by the New Vehicle Limited Warranty but the dealer/customerwants GM to...
11-00-89-005G Clarification of Use - Dealer Empowerment Labor Operations and Customer Enthusiasm (U S Only) - (Oct 29 2013) Driveline Control 4WD Driveline Control      Subject: Warranty Administration – Clarification of Use - Dealer Empowerment Labor Operationsand Customer Enthusiasm (U.S. Only) Models:  2014 and Prior GM Cars and Trucks Attention:  This service bulletin...
11-00-89-007C Warranty Administration - Revised Exterior Labor Operations (Labor Only-No Part Replaced) and Required Warranty Claim Submission Information - (May 7 2013) Driveline Control 4WD Driveline Control - part 2      Using the Claim Submission Chart columns, the 10 digit alpha/numericcode to be entered into the Labor Code Dependency Field would be SB22170000 (referenced below): Vehicle Grid = S (for SUV)Location on Grid = B22 (area of...
11-00-89-007C Warranty Administration - Revised Exterior Labor Operations (Labor Only-No Part Replaced) and Required Warranty Claim Submission Information - (May 7 2013) Driveline Control 4WD Driveline Control      Subject: Warranty Administration - Revised Exterior Labor Operations (Labor Only - No PartReplaced) and Required Warranty Claim Submission Information Models:  2014 and Prior GM Passenger Cars and Light Duty...
12-00-89-002A Requesting a New Key Code for Customer with Lost or Stolen Keys - (Nov 13 2012) Driveline Control 4WD Driveline Control - part 2      Or if you prefer,you may email the information to EKCHELP@gmexpert.com. They will update the key codelookup database with this new code so that if the owner ever desires additional orreplacement keys in the future, the correct...
12-00-89-002A Requesting a New Key Code for Customer with Lost or Stolen Keys - (Nov 13 2012) Driveline Control 4WD Driveline Control      Subject: Requesting a New Key Code for Customer with Lost or Stolen Keys Models:  2013 and Prior GM Passenger Cars and Trucks     This bulletin is being revised to update the phone number for Canadian...
12-00-89-003 Warranty Administration Guidelines for Multiple Repairs with Independent Causes - (Apr 9 2012) Driveline Control 4WD Driveline Control - part 2      The justificationfor replacing the second side should be documented on the repair order.Bulletin or Labor Time Guide specifies one labor operation to use: The exception to the above situations would be if the Labor Time Guide...
12-00-89-003 Warranty Administration Guidelines for Multiple Repairs with Independent Causes - (Apr 9 2012) Driveline Control 4WD Driveline Control      Subject: Warranty Administration Guidelines for Multiple Repairs with Independent Causes Models:  2013 and Prior GM Passenger Cars and Light Duty Trucks Attention:  The following guidelines should be used by...