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00-00-89-027G Eliminating Unwanted Odors in Vehicles - (Nov 28 2012) Driveline Control 4WD Driveline Control      Subject: Eliminating Unwanted Odors in Vehicles Models:  2013 and Prior GM Passenger Cars and Trucks Attention:  Please direct this bulletin to the PARTS, USED CAR, BODY SHOP and SERVICE Managers. This...
00-00-89-027G Eliminating Unwanted Odors in Vehicles - (Nov 28 2012) Driveline Control 4WD Driveline Control - part 2      Ifappropriate the vehicle and interior trim should be evaluated separately to determineif the odor stays with the vehicle or the interior components. Odors that stay withthe vehicle may be isolated to insulating and sound...
00-00-89-027G Eliminating Unwanted Odors in Vehicles - (Nov 28 2012) Driveline Control 4WD Driveline Control - part 3      Addvalue to your used car trades; treat loaner and demo cars during service and at finalsale to eliminate smoke, pet, and other common odors offensive to customers. Makedeodorizing a vehicle part of your normal vehicle...
01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control      Subject: Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) Models:  2013 and Prior GM Passenger Cars and Trucks Attention:  Only GM Authorized callers such as GM Dealership...
01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 10      ustomer Concern Verification Sheet — Engine Driveability Customer Concern Verification Sheet — Engine Driveability Symptoms — Check All That Apply Backfire (Popping Noise): --- ---From the Tail Pipe ____ ---From Under...
01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 11      ustomer Concern Verification Sheet — Electrical / Accessory Customer Concern Verification Sheet — Electrical / Accessory Electrical System, Component or Accessory — Check All That Apply Antenna:--- ---Backglass ____...
01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 12      “OnStar is a registered trademark of ONSTAR, LLC” “Bluetooth is a registered trademark of Bluetooth SIG, Inc.” “iPhone is a registered trademark of Apple, Inc.” “iPod is a registered trademark of Apple, Inc.” “XM Radio is...
01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 2      Be prepared withthe necessary and completed documentation before calling.Update the TAC Call Log Sheet after each call.Using the Comeback Prevention Flowchart Always use the following Comeback Prevention Flowchart to help...
01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 3      - Notify the Service Manager of a repeat repair visit.Notify the District Manager Aftersales (DMA) and in Canada the District Manager CustomerCare and Service Process (DM-CCSP).Document all procedures and repairs on the...
01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 4      The service advisor should complete the CCVS whenever the following occurs:On the first service visit, if the condition or concern is complicated, difficultor intermittent.On any subsequent visits for the same condition or...
01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 5      For more information,refer to the latest version of Corporate Bulletin Number 07-00-89-047. Use the Comeback Prevention Flowchart to understand WHEN to contact TAC.Before calling TAC, be prepared with accurate and completed...
01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 6      The condition described by the customer may be normal. Compare withanother like vehicle that is operating normally under the same conditions describedby the customer. Explain your findings and the operation of the system to the...
01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 7      Re-verify the concern. The concern could be an intermittentor normal condition.Navigating to the GlobalConnect TAC Case Closing Form (U.S. Website View Shown) ..... nut ._,. an.-,-.......c... Go To: GlobalConnect.Go To:...
01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 8      ustomer Concern Verification Sheet — Automatic Transmission Driveability Customer Concern Verification Sheet — Automatic Transmission Driveability Symptoms — Check All That Apply Will Not Shift ____ Will Not Up Shift...
01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 9      ustomer Concern Verification Sheet — Brakes / Steering / Suspension / Tires / Wheels Customer Concern Verification Sheet — Brakes / Steering / Suspension / Tires / Wheels System and Components — Check All That Apply...
01-08-42-001I Exterior Lamp Condensation and Replacement Guidelines - (Jan 10 2012) Driveline Control 4WD Driveline Control      Subject: Exterior Lamp Condensation and Replacement Guidelines Models:  2013 and Prior GM Passenger Cars and Trucks     This bulletin is being revised to update the model years to 2013. Please discard...
01-08-51-003D Application of Anti-Corrosion Materials - (Sep 16 2013) Driveline Control 4WD Driveline Control      Subject: Application of Anti-Corrosion Materials Models:  2014 and Prior GM Cars and Trucks     This bulletin has been revised to add the 2013-2014 model years and update the product/suppliertables. Please...
01-08-51-003D Application of Anti-Corrosion Materials - (Sep 16 2013) Driveline Control 4WD Driveline Control - part 2      p>The following products are available through your local *3M® distributor. Informationabout 3M® product retailers in your area may be obtained at 1-866-364-3577 or at www.mmm.com/automotive. Stock Number Type Description...
01-08-51-003D Application of Anti-Corrosion Materials - (Sep 16 2013) Driveline Control 4WD Driveline Control - part 3      p>*We believe these sources and their products to be reliable. There may be additionalmanufacturers of such material. General Motors does not endorse, indicate any preferencefor or assume any responsibility for the products...
02-00-89-002L Information for Dealers Technicians on When and How to Submit a Field Product Report (FPR) (U S Dealers Only) - (Oct 24 2013) Driveline Control 4WD Driveline Control      Subject: Information for Dealers/Technicians on When and How to Submit a Field Product Report(FPR) (U.S. Dealers Only) Models:  2014 and Prior GM Cars and Trucks Attention:  Canadian dealers should refer to...
02-00-89-002L Information for Dealers Technicians on When and How to Submit a Field Product Report (FPR) (U S Dealers Only) - (Oct 24 2013) Driveline Control 4WD Driveline Control - part 2      User profile information can be changed at any timeby going to the user profile screen available from the main menu).You are now ready to being using the app. Other tips and notes: You can take up to 6 photos and up to 30...
02-00-89-002L Information for Dealers Technicians on When and How to Submit a Field Product Report (FPR) (U S Dealers Only) - (Oct 24 2013) Driveline Control 4WD Driveline Control - part 3      Include any photos, videos or soundfiles.For photo advice, please refer to the latest version of Corporate Bulletin Number07-00-89-036.Field Product Report – Form (U.S.) Field product reports should be e-mailed with following...
02-07-30-029U Product Quality Center (PQC) Assembly Replacement Process - (Jul 16 2013) Driveline Control 4WD Driveline Control      Subject: Product Quality Center (PQC) Assembly Replacement Process Models:  2014 and Prior GM Cars and Light Duty Trucks Equipped with CNG, LPG or Gasoline Engine, Duramax™ Diesel Engine, Automatic or...
02-07-30-029U Product Quality Center (PQC) Assembly Replacement Process - (Jul 16 2013) Driveline Control 4WD Driveline Control - part 2      All Service Agents are still required to contact PQC for the following components: Current parts restriction on the 2011–2013 Allison transmission.Current parts restriction on the 2012–2013 vehicles equipped with Duramax™...