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00-03-10-003R General Motors New Vehicle Tire Warranty Program and Global Warranty Management (GWM) Submission Information (U S Dealers Only) - (Aug 5 2013) Tires

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Subject:General Motors New Vehicle Tire Warranty Program and Global Warranty Management (GWM)Submission Information (U.S. Dealers Only)

#00-03-10-003R: General Motors New Vehicle Tire Warranty Program and Global Warranty Management (GWM) Submission Information (U.S. Dealers Only) - (Aug 5, 2013) Tires

Models: 2003-2014 GM Cars and Light Duty Trucks
Attention: This bulletin announces tire warranty coverage for the 2014 model year. Warrantiesfor all model years will be handled through Global Warranty Management (GWM). Allservice and warranty personnel connected with tire warranty coverage and transactionssubmission should review this bulletin.

This bulletin has been revised to add the 2014 model year and to provide the new GlobalLabor Codes for each tire manufacturer. Please discard Corporate Bulletin Number 00-03-10-003Q.

The GM New Vehicle Tire Warranty

2011-2014 Model Year Vehicles

The tires supplied with your vehicle are covered by General Motors against defectsin material or workmanship under the bumper-to-bumper warranty coverage. For vehicleswithin the new car bumper-to-bumper warranty coverage, defective tires will be replacedon a pro-rata adjustment basis according to the following mileage-based schedule:

0-12,000 miles: 100% of the replacement tire value is covered by GM12,001-36,000 miles: A sliding scale system starting with 67% coverage at 12,001 miles, proportionatelyfalling (1.96% per 1,000 miles rounded to the nearest tenths of a percent) up to 36,000miles. (A chart is provided below to assist in computing the pro-rated value.)36,001-50,000 miles: Buick and Cadillac models only – continue beyond 36,000 miles with 20% coverage forthe remainder of the 4 year/50,000 mile bumper-to-bumper warranty.

This proration is based solely on mileage. Tread depth measurements are not requiredfor transaction submission.

Notice:Regardless of accumulated mileage, the GM tire warranty expires with the time limitsof the new vehicle bumper-to-bumper warranty. For Chevrolet and GMC models, coverageis 3 years/36,000 miles, or 4 years/50,000 miles for Buick and Cadillac models. Afteryour New Vehicle Bumper-to-Bumper warranty expires, you may still have pro-rated warrantycoverage on your original equipment tires by the tire manufacturer.Contact your GM dealer or the tire manufacturer of the brand of tires on your vehiclefor more information. A list of current tire manufacturer’s websites and toll-freecustomer assistance numbers appears at the end of this bulletin.

Note:The proration schedule below applies to the price of the tires only. GM will cover100% of the cost to mount and balance the tires replaced under warranty for the fullbumper-to-bumper warranty period. This prorated amount of the tire only will be submittedas "Customer Participation" on the transaction submission screen of Global WarrantyManagement.

Note:The accumulated mileage on the vehicle is recorded on the vehicle repair order. Ifthe tire is not in stock and the vehicle is returned to the customer while the tireis being shipped, charges for additional accrued mileage should not be charged tothe customer.

GM Tire Warranty Prorating Table

Mileage (mi)

GM Covered Percentage of Tire Cost

0-12,000

100%

12,001

67%

13,000

65%

14,000

63.1%

15,000

61.1%

16,000

59.2%

17,000

57.2%

18,000

55.3%

19,000

53.3%

20,000

51.3%

21,000

49.4%

22,000

47.4%

23,000

45.5%

24,000

43.5%

25,000

41.5%

26,000

39.6%

27,000

37.6%

28,000

35.7%

29,000

33.7%

30,000

31.8%

31,000

29.8%

32,000

27.8%

33,000

25.9%

34,000

23.9%

35,000

22%

36,001+ (Chevrolet, GMC)

0%

36,001 - 50,000 (Buick/Cadillac only)

20%

50,001 (Buick/Cadillac only)

0%

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