00-03-10-003R General Motors New Vehicle Tire Warranty Program and Global Warranty Management (GWM) Submission Information (U S Dealers Only) - (Aug 5 2013) Tires - part 4
The tire shown above has two non-warrantable conditions. This tire is both badly wornon the inside shoulder (over extended mileage) and has suffered air leakage from ascrew still in the tread. Neither of these conditions are warranty related and a dealerfeedback was generated on this item.
This tire was returned for air leakage. The source of the air leakage is a tire pluginstalled in a non-approved portion of the tire. This tire has been damaged by a roadhazard and does NOT exhibit a warrantable condition. A dealer feedback was issuedon this tire.
The next sample tire shows both sidewall wear, and cuts in a circum-radial line extendingcompletely around the tire. This damage is the result of extended driving on a tirethat has little or no air. The extensive sidewall wear is from contact with the roadat that point.
This tire was damaged by extended driving with little or no air, just as the tireabove it was. This photo shows the inside view. Shredding of the inside may not alwaysbe accompanied by obvious exterior damage. In either of these cases, this type ofdamage is the result of abuse and is NOT a warrantable condition.
This final example of common road damage is called a “rim-pinch.” The air leak iscaused by the tire folding and contacting the rim. Frequently this type of damagewill cause a sidewall bulge when the tire is inflated, due to internal cord breakage.It is common for this type of damage to only be visible from the inside of the tire.The pictured tire is properly marked and shows a typical tear in the cord. This typeof damage is consideredroad hazard and is NOT warrantable.
Important:These are only a sampling of the conditions exhibited in warranty tire returns. GMis not responsible for, and WILL NOT replace tires sent in for conditions under the“What is Not Covered” section above.Tire Rotation and Care
Please advise customers the importance of regular tire rotations and maintaining suggestedair pressure. Vehicle Owners Manuals contain tire rotation requirements. Placardslocated in the door jamb, glove box or under the trunk lids of GM vehicles state therecommended tire pressures for the vehicle.Customer Reimbursements
To adhere to the requirements in the Federal TREAD Act, it is imoprtant to followthe guidelines in this bulletin for all tire replacements. In all cases, the ServiceAgent will be required to generate a Tire Pre-Repair Authorization (PRA) in the GlobalWarranty Management (GWM) application before submitting a warranty transaction. Usethe appropriate 7-digit Global Labour Code for the specific tire manufacturer. Followthe applicableprocedure shown below:IF THE TIRE IS AVAILABLE to be Returned to the Tire Manufacturer:Service Agent must generate a Tire Pre-Repair Authorization (PRA) in Global WarrantyManagement.Use the applicable Global Labor Code for the specific tire manufacturer.Select the applicable Removal Reason from the dropdown.GWM will generate a UPS shipping label, if applicable.Tire to be returned to the tire manufacturer if:The vehicle has been damaged or the tire displays physical damage.The vehicle odometer has less than 12,000 miles.If the Removal Reason is “Customer Enthusiasm” you will NOT be required to ship thetire(s) back to the tire manufacturer unless either of the two radio buttons are selected,indicating that YES, there was visible cracking, blistering, tread separation or otherstructural condition that was not caused by a road hazard and/or YES, the tire issuecaused damage to any other parts of the vehicle.After the Tire PRA moves from New to Accept status, the warranty transaction can besubmitted.IF THE TIRE IS NOT AVAILABLE to be Returned to the Tire Manufacturer:Service Agent must generate a Tire Pre-Repair Authorization (PRA) in Global WarrantyManagement.Use the applicable Global Labor Code for the specific tire manufacturer.Select “Customer Enthusiasm” from the Removal Reason dropdown.Select “NO” to answer the question: Was there visible cracking, blistering, treadseparation or other structural condition that was not caused by a road hazard on thetire-Select “NO” to answer the question: Did the tire issue cause damage to any otherparts of the vehicle-GWM will NOT generate a UPS shipping label.
Note:If you must select “YES” to either of the two abovementioned questions, then GWM willgenerate a UPS shipping label and you must contact the Dealer Business Center forassistance.