00-03-10-003R General Motors New Vehicle Tire Warranty Program and Global Warranty Management (GWM) Submission Information (U S Dealers Only) - (Aug 5 2013) Tires - part 5
The tire warranty for 2014 and prior models will be handled through the GM GlobalWarranty Management system starting on April 12, 2010. This new transaction procedurewill commonize tire warranty into the Global Warranty system you are already familiarwith. This integration will eliminate separate processes, eliminate the need to goto an outside website, streamlining tire warranty submission, while minimizing anyadditional trainingrequired.
A Pre-Repair Authorization must be generated for all tire warranty transactions. Toaccess New Pre-Repair Authorizations, go to the main Global Warranty Management (GWM)sitemap, click on Prepare & Submit Transactions and select Search/Create a Pre-RepairAuthorization Document. Click on the NEW button at the bottom of the screen. At theNew Pre-Repair Authorization Screen, enter the Business Unit from the dropdown (suchas GM - US)then enter the Transaction Type from the dropdown (such as ZREG – Regular VehicleTransaction) then select the Pre-Repair Type from the dropdown (Tire Replacement).Click on the GO button. You will be taken to a New Pre-Repair Authorization screenthat has both a Pre-Repair Authorization tab as well as a Tire Authorization tab.
This prorated amount of the tire only will be submitted as "Customer Participation"on the transaction submission screen of Global Warranty Management.
Click on the Pre-Repair Authorization tab and fill in the appropriate informationas shown in the list below: Those items that are required will have an asterisk shownnext to the heading.BAC*Service AgentContact NamePhone NumberFax NumberContact E-mail AddressJob Card*Job Card Date*Reference Number (optional)VIN*Vehicle MakeVehicle ModelOdometer*Transaction FlagCustomer Complaint Category*Complaint Code*Description* (for Complaint Code)Cause Code*Description* (for Cause Code)Correction Description*Labor Operation*Labor Time, including Supplemental Time and/or OLH TimeLabor RateLabor TotalParts TotalPart NumbersNet Item Type and AmountNet Item TotalTaxDeductibleTotal Before TaxesAuth CodeComment*
Then click on the Tire Authorization tab and fill in the appropriate information asshown in the list below:
Those items that are required will have an asterisk shown next to the heading:Tire Brand*Tire Name*Tire Position*Sidewall Type*Defect Location*Removal Reason* (Select Customer Enthusiasm, if applicable.)Tire Performance Criteria Number (TPC)*Tire Size*DOT Code*
Select a YES/NO radio button to answer the question: Was there visible cracking, blistering,tread separation or other structural condition that was not caused by a road hazardon the tire-* (Do not select “YES” if the condition was caused by a road hazard orsuspension misalignment, or for noise, vibration or tread wear conditions.*)