00-03-10-003R General Motors New Vehicle Tire Warranty Program and Global Warranty Management (GWM) Submission Information (U S Dealers Only) - (Aug 5 2013) Tires - part 6
Note:The purpose of this selection is to verify that in the servicing dealers judgement,the tire was replaced due to an inherent structural problem in the tire (not roadhazard, customer enthusiasm, etc.).
Select a YES/NO radio button to answer the question: Did the tire issue cause damageto any other parts of the vehicle-*
If there is more than one defective tire being replaced on the same vehicle, clickon the NEXT TIRE SAME VEHICLE button and enter the appropriate information for thenext tire.
When completed, click on the SAVE button or SAVE AND ADD ATTACHMENTS button.Required Tire Return and UPS Shipping e-Label
Based on the information entered in GWM you may be required to return the tire replacedas a condition of the GM new vehicle warranty.
You WILL be required to ship the tire if:the vehicle has been damaged or the tire displays physical damagethe vehicle odometer has less than 12,000 miles.
If the tire requires shipping the GWM system is able to create a tire return documentand UPS shipping label as shown below.
Important:When tires replaced under warranty are shipped back to the tire manufacturer, youmust use the UPS shipping label(s) generated by Global Warranty Management. You arerequired to use one (1) UPS shipping label per tire. You are NOT allowed to ship multipletires with a single UPS shipping label, even if the UPS Agent says it is OK to doso. If you ship multiple tires with a single UPS label, the TirePre-Repair Authorization (PRA) will remain in New status and will NOT move to Acceptstatus. Consequently, if a transaction is submitted while the Tire PRA is in New status,the transaction will reject for Error 7 (Tire Warranty Pre-Authorization Not Found).
If the Removal Reason is "Customer Enthusiasm,” you will NOT be required to ship thetire(s) back to the tire manufacturer unless either of the two radio buttons wereselected, indicating that YES, there was visible cracking, blistering, tread separationor other structural condition that was not caused by a road hazard and/or YES, thetire issue caused damage to any other parts of the vehicle.Transaction Approval
Once the tire information is entered, the label is printed and the tire shipped (ifrequired), the Status field shown on the Tire Pre-Repair Authorization (PRA) willmove from New status to Pending status a short time after the UPS Agent scans thebarcode on the shipping label. After another short period of time, the Status fieldshown on the Tire Pre-Repair Authorization will then move again from Pending statusto Accept status. Theservice agent can then submit the transaction. Based on the BAC code, labor operationand job card number, the GWM system will associate the Tire PRA to the transactionand the transaction will be paid, unless there are reject codes that may require authorization.
If the tire is not required to be shipped back to the tire manufacturer, the Statusfield on the Tire Pre-Repair Authorization (PRA) will move from New status to Acceptstatus within a short period of time.