00-03-10-003R General Motors New Vehicle Tire Warranty Program and Global Warranty Management (GWM) Submission Information (U S Dealers Only) - (Aug 5 2013) Tires - part 7
Important:It is a GWM system requirement that the Tire Pre-Repair Authorization (PRA) must bein Accept status before the service agent submits the warranty transaction. Failureto do so will result in the transaction being rejected for Error 007 (Tire WarrantyPre-Authorization Not Found.)
ADMINISTRATIVE ALLOWANCE: Up to 0.3 hour may be entered in the Administrative Timefield when submitting the transaction. This allowance is for the time required tosubmit the Tire Pre-Repair Authorization (PRA) into the Global Warranty Management(GWM) system and to return the tire to the tire manufacturer.
For Document Only requests, up to 0.2 hour can be submitted per transaction. The timerequested for reimbursement depends on the complexity of the request as determinedby the service agent.
PRORATED TIRE AMOUNT CALCULATION: "Cost" of the tire should be calculated by usingthe cost + regular warranty markup.
The following are a few transaction examples. For additional information on the GWMsystem please refer to the training materials distributed on the GWM system website.
Example Transaction Submission - Scenario 1
The Service Agent can simply submit the tire transaction and the system-assigned Pre-RepairAuthorization (PRA) number is maintained in the background of the transaction.
Transaction Submission - Scenario 2
The Service Agent can H-Route the tire transaction and the system-assigned Pre-RepairAuthorization (PRA) number is maintained in the background of the transaction.
Transaction Submission - Scenario 3
The Service Agent can self-authorize the tire transaction and the system-assignedPre-Repair Authorization (PRA) number is maintained in the background of the transaction.
Global Warranty Management (GWM) Sample Transaction Information
Transactions are submitted into GWM with the information as indicated below:
Tire, Goodyear / Dunlop --- Replace
All Detailed Parts
TIRE, GOODYEAR/DUNLOP— REPLACE
Use Published Labor Operation Time
TIRE, CONTINENTAL/GENERAL — REPLACE
TIRE, MICHELIN, UNIROYAL, BF GOODRICH — REPLACE
TIRE, BRIDGESTONE / FIRESTONE— REPLACE
TIRE, KUMHO — REPLACE
TIRE, HANKOOK — REPLACE
TIRE, PIRELLI — REPLACE
TIRE, MAXXIS— REPLACE
TIRE, YOKOHAMA— REPLACE
For any tire replaced because of transportation damage, use labor code 0500110 andsubmit as a transportation transaction. Transportation transactions should be submittedto Global Warranty Management and do not require approval prior to submission. DO NOT use the tire replace labor codes for any tire replaced due to transportationdamage or incorrect parts.Toll-Free Assistance
1-800-TIRE FIX (1-800-847-3349)
1-800-TIRE HELP (1-800-847-3435)
To contact the GM Tire Program call 1-888-414-6322 for Tire Warranty Issues or 1-888-337-1010for application concerns.
UPS Pick-Up Service Assistance: 1-800-PICK-UPS (1-800-742-5877)
GM bulletins are intended for use by professional technicians,NOT a "do-it-yourselfer". They are written to inform thesetechnicians of conditions that may occur on some vehicles, or toprovide information that could assist in the proper service of avehicle. Properly trained technicians have the equipment,tools, safety instructions, and know-how to do a job properly andsafely. If a condition is described, DO NOT assume that thebulletin applies to your vehicle, or that your vehicle will havethat condition. See your GM dealer for information on whetheryour vehicle may benefit from the information.
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