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00-03-10-003R General Motors New Vehicle Tire Warranty Program and Global Warranty Management (GWM) Submission Information (U S Dealers Only) - (Aug 5 2013) Tires - part 7

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The warranty transaction can then be submitted.

Important:It is a GWM system requirement that the Tire Pre-Repair Authorization (PRA) must bein Accept status before the service agent submits the warranty transaction. Failureto do so will result in the transaction being rejected for Error 007 (Tire WarrantyPre-Authorization Not Found.)

ADMINISTRATIVE ALLOWANCE: Up to 0.3 hour may be entered in the Administrative Timefield when submitting the transaction. This allowance is for the time required tosubmit the Tire Pre-Repair Authorization (PRA) into the Global Warranty Management(GWM) system and to return the tire to the tire manufacturer.

For Document Only requests, up to 0.2 hour can be submitted per transaction. The timerequested for reimbursement depends on the complexity of the request as determinedby the service agent.

PRORATED TIRE AMOUNT CALCULATION: "Cost" of the tire should be calculated by usingthe cost + regular warranty markup.

The following are a few transaction examples. For additional information on the GWMsystem please refer to the training materials distributed on the GWM system website.

Example Transaction Submission - Scenario 1

The Service Agent can simply submit the tire transaction and the system-assigned Pre-RepairAuthorization (PRA) number is maintained in the background of the transaction.

#00-03-10-003R: General Motors New Vehicle Tire Warranty Program and Global Warranty Management (GWM) Submission Information (U.S. Dealers Only) - (Aug 5, 2013) Tires

Transaction Submission - Scenario 2

The Service Agent can H-Route the tire transaction and the system-assigned Pre-RepairAuthorization (PRA) number is maintained in the background of the transaction.

#00-03-10-003R: General Motors New Vehicle Tire Warranty Program and Global Warranty Management (GWM) Submission Information (U.S. Dealers Only) - (Aug 5, 2013) Tires

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Transaction Submission - Scenario 3

The Service Agent can self-authorize the tire transaction and the system-assignedPre-Repair Authorization (PRA) number is maintained in the background of the transaction.

#00-03-10-003R: General Motors New Vehicle Tire Warranty Program and Global Warranty Management (GWM) Submission Information (U.S. Dealers Only) - (Aug 5, 2013) Tires

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Global Warranty Management (GWM) Sample Transaction Information

Transactions are submitted into GWM with the information as indicated below:

Repair Performed

Transaction Type

Labor Operation

Base Labor Time

Administrative Time

Part Number(s)

Net Item Types

Tire, Goodyear / Dunlop --- Replace

ZREG

8060440

As Appropriate

0.3-hr

All Detailed Parts

As Appropriate

Warranty Labor Codes and Times

OPERATION DESCRIPTION

*OE Tire Warranty Labor Operation Number

Labor Time

TIRE, GOODYEAR/DUNLOP— REPLACE

8060440

Use Published Labor Operation Time

TIRE, CONTINENTAL/GENERAL — REPLACE

8060460

TIRE, MICHELIN, UNIROYAL, BF GOODRICH — REPLACE

8060480

TIRE, BRIDGESTONE / FIRESTONE— REPLACE

8060540

TIRE, KUMHO — REPLACE

8060580

TIRE, HANKOOK — REPLACE

8060600

TIRE, PIRELLI — REPLACE

8060620

TIRE, MAXXIS— REPLACE

8060640

TIRE, YOKOHAMA— REPLACE

8060660

Transportation Transactions

For any tire replaced because of transportation damage, use labor code 0500110 andsubmit as a transportation transaction. Transportation transactions should be submittedto Global Warranty Management and do not require approval prior to submission. DO NOT use the tire replace labor codes for any tire replaced due to transportationdamage or incorrect parts.

Toll-Free AssistanceTire Companies

Bridgestone/ Firestone

www.bridgestonetire.com

1-800-847-3272 (Bridgestone)

1-800-356-4644 (Firestone)

Continental/General

www.generaltire.com

www.continentaltire.com

1-800-TIRE FIX (1-800-847-3349)

Goodyear/Dunlop

www.goodyeartires.com

www.dunloptires.com

1-800-321-2136

Michelin/Uniroyal/Goodrich

www.michelinman.com

1-800-TIRE HELP (1-800-847-3435)

Kumho

www.kumhousa.com

1-800-445-8646

Hankook

www.hankooktireusa.com

1-877-740-7000 (East)

1-800-426-8252 (West)

Pirelli

www.us.pirelli.com

1-800-747-3554

prompt 1

Maxxis

www.maxxis.com

1-866-509-7067

To contact the GM Tire Program call 1-888-414-6322 for Tire Warranty Issues or 1-888-337-1010for application concerns.

UPS Pick-Up Service Assistance: 1-800-PICK-UPS (1-800-742-5877)

GM bulletins are intended for use by professional technicians,NOT a "do-it-yourselfer".  They are written to inform thesetechnicians of conditions that may occur on some vehicles, or toprovide information that could assist in the proper service of avehicle.  Properly trained technicians have the equipment,tools, safety instructions, and know-how to do a job properly andsafely.  If a condition is described, DO NOT assume that thebulletin applies to your vehicle, or that your vehicle will havethat condition.  See your GM dealer for information on whetheryour vehicle may benefit from the information.

#00-03-10-003R: General Motors New Vehicle Tire Warranty Program and Global Warranty Management (GWM) Submission Information (U.S. Dealers Only) - (Aug 5, 2013) Tires

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