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01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 10

Rating:
ustomer Concern Verification Sheet — Engine DriveabilityCustomer Concern Verification Sheet — Engine Driveability

Symptoms — Check All That Apply

Backfire (Popping Noise): ---

---From the Tail Pipe ____ ---From Under the Hood ____

Cranks But Does Not Start ____

Cranks With a Hard Start ____ ---Cranks With a Very Long Time to Start ____

Does Not Crank ____

Difficulty When Refueling the Vehicle ____ ---Fuel Odor When Refueling the Vehicle____

Engine Continues to Run After Key is Turned OFF: ---

---All the Time ____ ---Sometime ____

Engine Noise: ---

---Bang ____ ---Buzz ____ ---Chirping / Squeal ____ ---Clunk ____ ---Groan ____ ---Hammer____ ---Ping / Detonation / Spark Knock ____ --- Rattle ____ ---Whine ____ ---Other(Describe) ______________

Engine Performance: ---

---Buck ____ ---Chuggle ____ ---Hesitation ____ ---Jerk ____ ---Sag ____ ---Skip ____--- Stumble ____ --- Surge ____

Engine Runs Hot ____

Engine Speed Fluctuates Without Moving the Accelerator ____

Engine Stalls ____

Exhaust Smells Like Sulphur (Rotten Eggs) ____

Exhaust is Smoky ____

Fuel Economy: ---

---Poor in City Driving ____ ---Poor in Highway Driving ____ ---What is the ReportedFuel Economy ____

Idle is Rough ____ --- Idle Searches ____

Idle is Too Low ____ --- Idle is Too High ____

Increased Engine Coolant Consumption ____

Increased Engine Oil Consumption ____

Low Power ____

Misfire ____

Other (Describe) _____

Illuminated Indicator Lights and/or Driver Information Center (DIC) Messages Displayed— Check All That Apply

Check Engine Light is ON ____

Driver Information Center (DIC) Messages Are Displayed (Describe) ____

Malfunction Indicator Light is ON ____

Reduced Engine Power Message is Displayed ____

Service Engine Soon Light is ON ____

Other Indicator Lights are Illuminated (Describe) ___________________

Operating Conditions — Check All That Apply

When Did the Concern Start ____

Does the Concern Go Away ____

How Long Does it Last ____

How Often Does it Occur ____

Driving Conditions — Check All That Apply

Accelerating ___ --- At the Beginning of the Acceleration ____

Cruising Between ____ MPH and ____ MPH ---Cruising Between ____ km/h and ____ km/h

Cruising Steady at: ---____ MPH --- ____ km/h

Decelerating ____

Down Hill ____ --- Up Hill ____

Driving: ---

--- City ____ --- Highway ____ --- Stop and Go ____

During Braking ____

During Idle ____

During Shifts ____

Only With A/C ON ____

Only With Defrost ON ____

No Throttle ____

Light Throttle ____

Medium Throttle ____

Hard Throttle ____

Wide Open Throttle ____

Towing ____

Other (Describe) ____

At What Engine Temperature Does it Occur — Check All That Apply

When the Engine Temperature is ____ °F

When the Engine Temperature is ____ °C

Any Temperature ____

Weather and Environment Conditions — Check All That Apply

Ambient Temperature: ---

---Very Cold: Colder Than 0°F (?18°C) ____ ---Cold: 0°F to 32°F (?18°C to 0°C) ____---Cool: 32°F to 60°F (0°C to 16°C) ____ ---Warm: 60°F to 80°F (16°C to 27°C) ____---Hot: Hotter Than 80°F (27°C) ____

Any Environment ____

At Sea Level ____

At High Altitudes ____

Below Sea Level ____

Dry ____

High Humidity ____

Icy Conditions ____

Raining ____

Snowy Conditions ____

Wet Roads ____

What Type of Fuel is Used

Biodiesel ____ --- Brands (Describe) ____

Diesel #1 ____ --- Brands (Describe) ____

Diesel #2 ____ --- Brands (Describe) ____

Compressed Natural Gas (CNG) ____ --- Brands (Describe) ____

Ethanol E85 ____ ---What Blend / Alcohol % ____ --- Brands (Describe) ____

Regular Unleaded ____ --- Brands (Describe) ____

Mid Range Unleaded ____ --- Brands (Describe) ____

Premium Unleaded ____ --- Brands (Describe) ____

When the Gear Selector is in What Range — Check All That Apply

Park / Neutral ____

Reverse ____

Low ____

Intermediate ____

Drive ____

Overdrive ____

Manual Gear Selection: ---

---D1 __ ---D2 __ ---D3__ ---D4 __ ---D5 __ ---D6 __ ---D7 __

At What Shift Point Does it Occur — Check All That Apply

All Shift Points ____

Between Shifts From ____ MPH to ____ MPH

Between Shifts From ____ km/h to ____ km/h

Does it Occur During Certain Gear Shifts — Check All That Apply

Park to Reverse ____--- Park to Drive ____

Reverse to Drive ____

First to Second ____--- Second to Third ____

Third to Fourth ____ --- Overdrive ____

Other Gear (Describe) _________

This Section Is For Dealer Use Only: ---

---------VIN: ____________________ ---------Miles (km): ____________________ ---------Technician#: ____________________--------- Advisor #: ____________________

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