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01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 7

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Re-verify the concern. The concern could be an intermittentor normal condition.Navigating to the GlobalConnect TAC Case Closing Form (U.S. Website View Shown)

#01-00-89-010J: Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12, 2012) Driveline Control 4WD Driveline Control

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Go To: GlobalConnect.Go To: Service Applications.

Notice:This typical website view has service shortcuts set up.

Select: Technical Assistance Center (TAC) Case Closing Form.Example of GlobalConnect TAC Case Closing Form (U.S. Form Shown)

#01-00-89-010J: Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12, 2012) Driveline Control 4WD Driveline Control

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The four required fields on the TAC Case Closing Form are indicated by asterisks.Type accurate and detailed case closing information.Select: Submit, when the form is completed.

Dealers in Canada must use GlobalConnect > Service Workbench > TAC Active Cases toreview active cases and to close the case electronically.

Condensed Version of the Comeback Prevention Flowchart and All Other FormsCondensed Version of the Comeback Prevention Flowchart

#01-00-89-010J: Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12, 2012) Driveline Control 4WD Driveline Control

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Strategy Based Diagnosis Flowchart

#01-00-89-010J: Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12, 2012) Driveline Control 4WD Driveline Control

check identical vehicle of understand and verify the customer concern system explain operation to customer or refer to owners or service manual customer dissatisfied submit field product report preliminary checks visual and operational perform diagnostic system check vehicle identify what category of diagnostic to perform check for related bulletins, recalls and preliminary information symptom no no published lntermittentl dtc diagnostics history dtc 6.1 current dtc follow dtc follow analyze and see diagnostic diagnostics symptom develop detail diagnostics diagnostics or below call technical assistance isolate the root cause reexamine then the concern repair and verify fix

Comeback Log

Comeback Log

Date

Original R.O. #

Date

Labor Op Used

Original Technician ID #

Customer Name

Problem Description

Cause of Repeat Visit

New R.O. #

Date

Labor Op Used

Repairing Technician ID #

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TAC Case Call Log Sheet

#01-00-89-010J: Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12, 2012) Driveline Control 4WD Driveline Control

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Technical Assistance Information Form

Technical Assistance Information Form

Technical Assistance Information Form (TAIF)

Enter the Answers to All of the Following Questions Prior to Contacting TAC

Caller Name _______________

Business Associate Code (BAC) _______________

VIN _______________

Repair Order (R.O.) Number _______________

Mileage _______________

km _______________

Enter the ID Information for All That Apply

Bulletin Number _______________

Diagnostic Information and Procedures Document ID Number _______________

Engineering Information Number _______________

Harness Routing View Document ID Number _______________

Preliminary Information (PI) Number _______________

Repair Instructions Document ID Number _______________

Service Information (SI) Document ID Number _______________

Wiring Schematic Document ID Number _______________

Other _______________

How many times has this vehicle been to your Service Department for the SAME condition or customer concern _______________

How many days has this vehicle been in your Service Department for this conditionor customer concern _______________

Go To: GlobalConnect, Investigate Vehicle History (IVH), and review the service historyof the vehicle.

Enter the information here _______________

Enter the information here _______________

Enter the information here _______________

Does the vehicle have any GM aftermarket accessories _______________

Does the vehicle have any non-GM aftermarket accessories _______________

Has the vehicle been modified from production:

Yes __________

No __________

If yes, please describe _______________

Why did the customer bring their vehicle to your Service Department. Please describe_______________

What are the results of the Strategy Based Diagnosis. Enter the Information for AllThat Apply

Are any DTCs set _______________

How often does the condition occur _______________

Identify the diagnostics that were performed _______________

Identify the parts replaced _______________

Identify the Scan Tool software version number _______________

Was the vehicle compared to a similar vehicle _______________

When does the condition occur _______________

Technical Assistance Center

TAC Case Number _______________

TAC Consultant's Name _______________

Technical Assistance Center Recommended Actions

Suggested action #1 _______________

Suggested action #2 _______________

Suggested action #3 _______________

Technical Assistance Center (TAC) Case Closing Form Actions Required

Go To GlobalConnect > Service Applications > Technical Assistance Center (TAC) CaseClosing Form. Dealers in Canada must use GlobalConnect > Service Workbench > TAC Active Cases toreview active cases and to close the case electronically.Complete the TAC Case Closing Form.Provide as Much Detail as Possible in the Repair Information Section.Provide as Much Detail as Possible in the Additional Comments Section.
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