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01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 8

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ustomer Concern Verification Sheet — Automatic Transmission DriveabilityCustomer Concern Verification Sheet — Automatic Transmission Driveability

Symptoms — Check All That Apply

Will Not Shift ____

Will Not Up Shift ____

Will Not Down Shift ____

Slips____

Shifts Into Next Gear Early ____

Shifts Into Next Gear Late ____

Starts in the Wrong Gear ____

Delayed Engagement Into Both “D” and “R” ____

Delayed Engagement Into “D” ____

Delayed Engagement Into “R” ____

Engine Starts in Other Than “P” or “N” ____

Do Any Indicator Lights Turn ON ____

Does the Transmission Make Noise — Identify All That Apply: ---

--- Whine____ Rattle ____ ---Groan ____ ---Clunk ____ ---Buzz ____ ---Slam ____ ---Other(Describe) ____________________

Operating Conditions — Check All That Apply

When Did the Concern Start ____

How Often Does it Occur ____

How Long Does it Last ____

Driving Conditions — Check All That Apply

No Throttle ____

Light Throttle ____

Medium Throttle ____

Hard Throttle ____

Wide Open Throttle ____

At Idle ____

Starting ____

Decelerating ____

When Shifting ____

Up Hill ____

Down Hill ____

During Braking ____

Highway ____

City ____

Towing ____

Stop and Go ____ ---Only With A/C ON ____

Cruising Steady at ____ MPH ---Cruising Steady at ____ km/h

Cruising Between ____ MPH and ____ MPH ---Cruising Between ____ km/h and ____ km/h

At What Engine Temperature Does it Occur — Check All That Apply

When the Engine Temperature is ____ °F ---When the Engine Temperature is ____ °C ---AnyTemperature ____

Weather and Environment Conditions — Check All That Apply

Ambient Temperature: ---

---Very Cold: Colder Than 0°F (?18°C) ____ ---Cold: 0°F to 32°F (?18°C to 0°C) ____---Cool: 32°F to 60°F (0°C to 16°C) ____ ---Warm: 60°F to 80°F (16°C to 27°C) ____---Hot: Hotter Than 80°F (27°C) ____

Any Environment ____

Dry ____

High Humidity ____

Raining ____

Wet Roads ____

Icy Conditions ____

Snowy Conditions ____

Below Sea Level ____

At Sea Level ____

At High Altitudes ____

What Type of Fuel is Used

Biodiesel ____ ---Brands (Describe) ____

Diesel #1 ____ ---Brands (Describe) ____

Diesel #2 ____ ---Brands (Describe) ____

Compressed Natural Gas (CNG) ____ ---Brands (Describe) ____

Ethanol E85 ____ ---What Blend / Alcohol % ____ ---Brands (Describe) ____

Regular Unleaded ____ ---Brands (Describe) ____

Mid Range Unleaded ____ ---Brands (Describe) ____

Premium Unleaded ____ ---Brands (Describe) ____

When the Gear Selector is in What Range — Check All That Apply

Park / Neutral ____ ---Reverse ____

Overdrive ____ ---Tap Shift ____

Manual Gear Selection: ---

---D1 __ ---D2 __ ---D3__ ---D4 __ ---D5 __ ---D6 __ ---D7 __

Shifting From Gear to Gear — When Does it Occur

Between Shifts From ____ Gear to ____ Gear

Between Shifts From ____ Gear to ____ Gear

Between All Gear Shifts ____

At What Shift Point Does it Occur — Check All That Apply

Between Shifts From ____ MPH to ____ MPH

Between Shifts From ____ km/h to ____ km/h

All Shift Points ____

This Section Is For Dealer Use Only: ---

---------VIN: ____________________ ---------Miles (km): ____________________ ---------Technician#: ____________________--------- Advisor #: ____________________

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