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01-00-89-010J Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Nov 12 2012) Driveline Control 4WD Driveline Control - part 9

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ustomer Concern Verification Sheet — Brakes / Steering / Suspension / Tires / WheelsCustomer Concern Verification Sheet — Brakes / Steering / Suspension / Tires / Wheels

System and Components — Check All That Apply

Antilock Brake System (ABS) ____

Brakes ____

Park Brake ____

Electronic Suspension Control ____

StabiliTrak® System ____

Steering ____

Suspension ____

Tires ____

Tire Pressure Monitor (TPM) ____

Traction Control System (TCS) ____

Vehicle Electronic Stability (VES) System ____

Vehicle Stability Enhancement System (VSES) ____

Wheels ____

Wheel Alignment ____

Other (Describe) ____

Instrument Illumination, Messages and Audible Warnings — Check All That Apply

ABS Yellow Light is ON ____

Brake Audible Warning is Active ____

Brake System Red Warning Light is ON ____

Service Brakes Soon Message is Displayed ____

Service Brake System Message is Displayed ____

StabiliTrak® Light is ON ____

StabiliTrak® OFF Message is Displayed ____

Service StabiliTrak® Message is Displayed ____

Service Suspension System Message is Displayed ____

Service Traction Control Message is Displayed ____

TRAC OFF Indicator is ON ____

Tire Learning Active Message is Displayed Continuously ____

Tire Pressure Monitor (TPM) Light is ON ____

Service Tire Monitor System Message is Displayed ____

Other (Describe) ____

Symptoms — Check All That Apply

Brake Noise: ---

---Chirp_____ ---Grind_____ ---Squeak_____ ---Squeal_____ ---Other_____ ---

---Left Front ____ ---Right Front ____ ---Left Rear ____ ---Right Rear ____

Brake Pedal Exhibits: ---

---Excessive Travel ____ ---Hard Pedal ____ ---Soft Pedal ____

Brake Pulsation When Stopping: ---

---Left Front ____ ---Right Front ____ ---Left Rear ____ ---Right Rear ____

Park Brake: ---

---Does Not Hold Vehicle in Place ____ ---Will Not Apply ____ ---Will Not Release____

Vehicle Ride Quality: ---

---Rides Hard ____ ---Rides Soft ____

Shimmy / Vibration: ---

---Left Front ____ ---Right Front ____ ---Left Rear ____ ---Right Rear ____ ---Floor____ ---Seat ____ ---Steering Wheel ____

Vehicle Dog Tracks ____

Poor Steering Wheel Return After Cornering ____

Steering Wheel is Off Center ____

Vehicle Continues to Steer in Direction of Previous Turn ____

High Steering Effort Required ____

Vehicle Wanders to the Left ____ ---Vehicle Wanders to the Right ____

Suspension Bottoms Out ____

Suspension Noise: ---

---Groan ____ ---Pop ____ ---Slam ____ ---Squeak ____ ---Rattle ____ ---Other (Describe)_________

Vehicle Sits Uneven: ---

---Left Front ____ ---Right Front ____ ---Left Rear ____ ---Right Rear ____ ---LeftSide ____ ---Right Side ____

Tires Leak Air: ---

---Left Front ____ ---Right Front ____ ---Left Rear ____ ---Right Rear ____ ---Spare____

Tires Are Noisy: ---

---Left Front ____ ---Right Front ____ ---Left Rear ____ ---Right Rear ____

Tires Have Uneven Wear: ---

---Left Front ____ ---Right Front ____ ---Left Rear ____ ---Right Rear ____

Vehicle Pulls When Accelerating: ---

---Pulls to the Left ____ ---Pulls to the Right ____

Vehicle Pulls When Stopping: ---

---Pulls to the Left ____ ---Pulls to the Right ____ ---Pulls Side to Side ____

Vehicle Sustained Road Debris Impact Damage ____

Vehicle Leans or Sways in Corners ____

Wheels: ---

---Appearance ____ ---Bent ____ ---Damaged ____

Other (Describe) _________

Weather and Environment Conditions — Check All That Apply

Any Environment ____

Cold Days ____

Dry Roads ____

Dusty Environment ____

Hot Days ____

Icy Conditions ____

Salty Environment ____

Snowy Conditions ____

Wet Roads ____

Other (Describe) ____

Operating Conditions — Check All That Apply

When Did the Concern Start ____

How Long Does it Last ____

How Often Does it Occur ____

What Makes it Start (Describe) ____

What Makes It Stop (Describe) ____

This Section Is For Dealer Use Only: ---

---------VIN: ____________________ ---------Miles (km): ____________________ ---------Technician#: ____________________--------- Advisor #: ____________________

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