02-00-89-002L Information for Dealers Technicians on When and How to Submit a Field Product Report (FPR) (U S Dealers Only) - (Oct 24 2013) Driveline Control 4WD Driveline Control - part 2
Other tips and notes:You can take up to 6 photos and up to 30 seconds of video (includes audio).Fields highlighted on the app with a red asterisk are required.The Full VIN or last 8 of the VIN can be used (VIN confirmation and/or lookup fromlast 8 will occur on final step prior to submission of report).Once you select “Review/Email,” you will be given a vehicle choice if last 8 digitsof VIN were given and if more than 1 vehicle shares the last 8 VIN digits.After selecting “Review/Email” you will be presented with a choice as to which mailfunction to utilize to send the report (i.e. GMAIL) …. You must make a selection fromthe choices.Once you have made a selection, you will be taken to a screen that shows a previewof the report. From this window, You must select the send icon from the screen (i.e. do not use the your phone’s menu, backbutton, etc. as this will not send the report). The only way to send the report isto use the send icon from the touch screen. Note: This icon will vary depending onthe type of phone (i.e. it may bean arrow, a mail icon with an arrow underneath, etc).When sending, a report, all photos and videos will be deleted from the device. Ifyou wish to save a copy of your report or send to additional addresses, these addressescan be added at the “TO:” line on the top of the review screen.
Steps to complete Field Product Report:Dealership employee sees an issue with a GM product and would like to submit a ProductReport.Employee opens the application and logs in using their Global Connect ID.Employee enters the last 8 digits of VIN (or full VIN), Odometer, and Condition (asmandatory fields).
Note:VIN confirmation and/or lookup from last 8 will occur on final step prior to submissionof report.Has the ability to enter additional information (Cause, Correction, RO#, TAC Case#,Part#).Has the ability to add photo(s) or a video to help describe the issue.Employee then taps “Review/Email” to send information to firstname.lastname@example.org.Employee sees confirmation of successful submission.
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PRODUCT REPORTVIN (last 8 lookup or full VIN - mandatory)Odometer (numbers - mandatory)Condition (text field - mandatory)Cause (text field)Correction (text field)
More Information expanded sectionJob Card # (text field)TAC Case # (text field)Part # (numbers - provide scan here)Photo (max number = 6)Video (max duration = 30 Seconds)Review/Email (send to email with confirmation; potentially also copy sender’s email)Clear (clear current Product Report with confirmation)
Even though we are providing a new method to submit field product reports, they canstill be submitted electronically via email.E-mail Field Product ReportFill out the form located on GM GlobalConnect – Service Workbench – Service Forms.E-mail the form to email@example.com.