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02-07-30-029U Product Quality Center (PQC) Assembly Replacement Process - (Jul 16 2013) Driveline Control 4WD Driveline Control - part 3

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For GM this is an opportunity to have direct and thoroughfeedback from the technician to provide to Engineering and thus improve the reliabilityand durability of both OEM and Genuine GM Parts assemblies.

PQC Authorization Request Form

The PQC Authorization Request Form includes the following assembly categories:

Gas Engine FormDiesel Engine FormAutomatic Transmission FormManual Transmission FormTransfer Case PTU Form

Each assembly category form has an integrated Repair Estimate and Replacement ComponentAssembly Estimate section.

To access this form in the United States, go to GlobalConnect > Service Workbench> Service Forms > Transmission/Transaxle > select and download either of the two availableforms.To access this form in Canada, go to GlobalConnect > Library > Service > WarrantyAdministration > Warranty Administration Home Page > Column Labeled Warranty Administration> Forms > select and download either of the two available forms.

Calling PQC

Call the PQC at 1-866-654-7654 PRIOR to replacing the assembly.

If the assembly replacement IS NOT authorized then proceed with repair of the assembly. If agreement on repairs cannotbe reached, contact the DMA, in Canada the DM-CCSP for a final review of the case.If the engine, transmission or transfer case assembly replacement IS authorized then proceed with the replacement. Be sure to include the PQC case numberand to record the serial numbers of BOTH the failed component being removed and the replacement component being installed.Further calls to the PQC are not necessary and the Transaction can be submitted whenready.

Once a determination to repair or replace has been made, further calls to the PQCare not necessary.

The transaction can be submitted when ready. Service Agents should not contact PQCto create a Pre-Authorization, as this is no longer part of the PQC Process. For detailson how to submit transactions, see the section titled "Transaction Submission andAssembly Returns" below.

Transaction Submission and Assembly Returns

Submitting Engine, Transmission or Transfer Case Transactions into Global WarrantyManagement (GWM)

Notice:The PQC no longer creates electronic warranty pre-authorizations.

Service Agents notified by their regional representative that they are required tocontact the PQC for assembly replacements should complete the following in order tosubmit engine, transmission or transfer case transactions into GWM:

Scan the completed repair order and attach it to the warranty transaction in GWM.Scan the completed repair/replacement estimate portion of the PQC Authorization RequestForm and attach it to the warranty transaction in GWM.When applicable insert the transmission flush code in the labor operation dependencyfield.Enter the serial number of the new assembly into the: “Serial Number” field which will appear in the: “Parts Section” of the transaction.Enter the serial number of the failed assembly into the: “Comment” field.Route for GM authorization (H route) all engine, transmission or transfer case replacementwarranty transactions.

Record Retention

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