03-08-46-004N Part Restriction and Ordering Process Information for OnStar Vehicle Communication Interface Modules (VCIM) (GMNA Only) - (Aug 30 2013)
|Subject:||Part Restriction and Ordering Process Information for OnStar® Vehicle CommunicationInterface Modules (VCIM) (GMNA Only)|
|Models:||2012-2014 GM Cars and Trucks|
|All Equipped with OnStar® RPO UE1|
This bulletin has been revised to add the 2014 model year and update ESC contact information.Please discard Corporate Bulletin Number 03-08-46-004M.Vehicle Communication Interface Module (VCIM) Functional Name Variations
Depending on the Model Year and Vehicle, the VCIM May be Identified in the ServiceInformation and on the Scan Tool by Different Component Functional Names
Review the following list in order to become familiar with the different componentfunctional names:Vehicle Communication Interface Module (VCIM)Communication Interface ModuleTelematics Communication Interface Control ModuleOnStar® Vehicle Interface Unit (VIU)OnStar® ModuleRestricted Part Process General Information - ESC Ordering Information
The OnStar® VCIM is currently restricted parts. By working closely with our dealersand technicians, through the part restriction process, the General Motors team willgain a better understanding of any field concerns that may develop.
Only the modules and components involved in a part restriction program require a callto GM Technical Assistance Center (TAC) in order to obtain the necessary part. Partssuch as antennas, cables, etc., are available through the normal parts ordering channels.
The TAC consultant will no longer provide a part number back to the dealership whena VCIM is to be ordered. The replacement VCIM that the dealership will receive mayhave a different part number than the one currently installed in the vehicle.If a replacement VCIM is deemed necessary, the TAC consultant will no longer orderthe replacement part. Instead the dealer MUST use the ONE-TIME USE authorization number provided by TAC to order a replacement part through an ElectronicService Center (ESC).
The ONE-TIME USE authorization number will be linked to the vehicle identificationnumber (VIN) and CANNOT be used to order a replacement unit for any other VIN.
Notice:The authorization number provided by TAC will expire after 30 days.Order the replacement unit DIRECTLY from the following United States or Canadian ESC.In the U.S. from the Instrument Sales and Service ESC. Contact them by phone at 800-336-3998.In Canada from the York Electronics ESC. Orders can be placed online at www.yorkelec.comor by Fax at 800-361-5396 Calgary OR 888-650-9677 Oshawa. Contact them by phone at: 800-361-2894 Calgary OR 888-650-9675 Oshawa.ESC Shipping and Core Return InformationThe replacement VCIM is shipped using standard ground shipment unless otherwise specificallyrequested by the dealer.If the replacement VCIM is not received within seven business days DO NOT contact TAC. For any concern regarding the non-receipt, ordering and returning ofthe core, or an unused/unopened unit contact the ESC to which the order was placed.A pre-paid return package label will be included for return shipment of the originalVCIM.