Workshop Repair and Service Manuals GMC SIERRA
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03-08-46-004N Part Restriction and Ordering Process Information for OnStar Vehicle Communication Interface Modules (VCIM) (GMNA Only) - (Aug 30 2013) - part 2

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By returning the original VCIM, within the specified time noted in the documentscontained within the packaging of the service replacement unit, the parts departmentwill avoid a significant non-return core charge.Diagnosing - Replacement - Reprogramming the OnStar® VCIM - General Information

Notice:If the diagnostic steps taken by the technician indicate the VCIM requires replacement,the service department personnel must contact TAC. BEFORE calling TAC, record alldiagnostic readings and measurements from the applicable tests that were performed.The TAC consultant will verify the diagnosis and if a replacement is needed, providethe one-time use authorization number required to order the part.

When diagnosing, repairing and reprogramming the OnStar® VCIM, you MUST follow the repair, diagnostic and programming information for the specific vehiclein SI. Go to > Service Manual/Bulletins > Service Manual > Driver Information andEntertainment > Cellular, Entertainment, and Navigation.Examine the original and replacement VCIM. If there are no physical or dimensionaldifferences between the original and replacement VCIM, then install the new VCIM.Refer to > Driver Information and Entertainment > Cellular, Entertainment, and Navigation> Repair Instructions > Communication Interface Module Replacement in SI.If the replacement VCIM is physically or dimensionally different from the original,contact the ESC for vehicle to P/N usage verification.

Notice:Failure to perform the proper programming and setup procedures will result in limitedor incomplete OnStar® services.

Perform the programming and setup procedures. Refer to > Control Module References> Programming and Setup > Communication Interface Module Programming and Setup inSI.If there are any issues reprogramming the replacement VCIM, you must contact the TechlineCustomer Support Center (TCSC).Required OnStar® Information Before Contacting TAC - Obtain Using the Tech 2® and/ora Multiple Diagnostic Interface (MDI)

Before contacting TAC with an OnStar® concern, you MUST obtain certain information from the vehicle. Please refer to the latest version CorporateBulletin Number 01-00-89-010 Comeback Prevention Information and Using Customer ConcernVerification Sheets (CCVS) regarding the information required by TAC.

Observe and record the following information before calling TAC:

Electronic Serial Number (ESN)Station Identifier (STID)GM 8-digit part numberMobile Identification Number (MIN)Mobile Dialed Number (MDN)Transceiver ID (Trans ID)

To obtain the following information, perform the steps using a Tech 2® or MultipleDiagnostic Interface (MDI) updated with the latest software version:

Connect the Tech 2® or MDI.Enter Diagnostics and build the vehicle.Select Body.In the Body menu, proceed to OnStar®.Select VCIM and then Module 2 Information.

If your diagnosis leads you to a B1000 DTC, you will need to provide the followingadditional information. GM TAC will need to verify the original customer concern thatled to the discovery of the DTC B1000 with the technician.

05-08-46-009C Language Change for OnStar System (U S and Canada Only) - (Mar 19 2012) - part 3     Important:This method of changing the language should only be viewed as a temporary change tothe vehicles on your dealership lot. Refer to Method?1 for instructions on how tochange to language setting for vehicles that have...
PIC4935D Normal Characteristic - OnStar Power Consumption - (Nov 1 2012)     Subject: Normal Characteristic - OnStar Power Consumption Models:  2000-2013 GM Passenger Car and Light Duty Trucks WithOnStar Gen6, Gen7, Gen8, or Gen9     This PI was superseded to update recommended...
PIC5374B -Off Route- Message During OnStar® Turn by Turn Operation - (Jun 18 2012)     Subject: -Off Route- Message During OnStar® Turn by Turn Operation Models:  2006 - 2013 All GM Passenger Car and Light Duty Trucks With OnStar Gen7, Gen8, or Gen9 This PI was superseded to update recommended...
Operation     Radios with CD and DVD Vehicles with a USB, CD, and DVD radio have a Bose® Surround Sound System. Some ofits features are explained later in this section, “Adjusting the Speakers (Balance/Fade).” Vehicles with a USB, CD, and...
PIC5492B Diagnostic Tip Diagnosing Vehicles with OnStar DTC B101D-37 - (Oct 4 2013)     Subject: Diagnostic Tip: Diagnosing Vehicles with OnStar DTC B101D-37 Models:  2011-2014 GM Passenger Cars & Light Duty Trucks with OnStar (RPO UE1)     This PI was superseded to update model year. Please...
05-08-46-009C Language Change for OnStar System (U S and Canada Only) - (Mar 19 2012) - part 2     When the vehicle is delivered, the OnStar® system can automatically be enrolled bythe sales department by going to the online enrollment site now located in GM Dealerworld(GM GlobalConnect in Canada). Choose the desired...