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03-08-46-004N Part Restriction and Ordering Process Information for OnStar Vehicle Communication Interface Modules (VCIM) (GMNA Only) - (Aug 30 2013) - part 3

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Some of the questions GMTAC may ask are:

What happens when an OnStar® key press is made-Does the system connect on a key press-Does OnStar® have a current GPS location on a key press-On GM LAN vehicles, the sub-code must be recorded (example: B1000 SYM00)

If available on the Tech 2® for the vehicle, technicians should select the followingmenu and record the data from the VCIM. This data is not available on the ChevroletColorado and the GMC Canyon.

Body/Vehicle Communications Interface Module/Special Functions/ B1000 Data

DPID 11 Byte1:DPID 11 Byte2:DPID 11 Byte3:DPID 11 Byte4:

Important:The information obtained from the vehicle should not be modified in any way unlessdirected by the GM TAC consultant.

Required OnStar® Information Before Contacting TAC - Obtain Using GDS 2 and a MultipleDiagnostic Interface (MDI)

Before contacting TAC with an OnStar® concern, you MUST obtain certain information from the vehicle. Please refer to the latest version CorporateBulletin Number 01-00-89-010 Comeback Prevention Information and Using Customer ConcernVerification Sheets (CCVS) regarding the information required by TAC.

Observe and record the following information before calling TAC:

Turn ON the ignition.Connect the MDI to the vehicle.Select: Module Diagnostics.Select: Telematics Communication Interface Control Module.Select: ID Information.Observe and record the following Information:End Model Part Number:Mobile Equipment Identifier:OnStar® Customer Identifier:Module Generation Identifier:Current Transceiver Identifier:Mobile Identification Number:Mobile Directory Number:

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Tech 2 is a Registered Trademark of General Motors LLC

OnStar is a Registered Trademark of ONSTAR, LLC

GM bulletins are intended for use by professional technicians,NOT a "do-it-yourselfer".  They are written to inform thesetechnicians of conditions that may occur on some vehicles, or toprovide information that could assist in the proper service of avehicle.  Properly trained technicians have the equipment,tools, safety instructions, and know-how to do a job properly andsafely.  If a condition is described, DO NOT assume that thebulletin applies to your vehicle, or that your vehicle will havethat condition.  See your GM dealer for information on whetheryour vehicle may benefit from the information.

#03-08-46-004N: Part Restriction and Ordering Process Information for OnStar Vehicle Communication Interface Modules (VCIM) (GMNA Only) - (Aug 30, 2013)

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Overview (Radio with USB CD and DVD (MP3))     Overview 4 (Information)Press to show information on the current station or track.FAV (Favorites Pages)Press to scroll through the favorite pages.MENUPress to open the tone menu to adjust the bass, midrange, treble, fade,...
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03-08-46-004N Part Restriction and Ordering Process Information for OnStar Vehicle Communication Interface Modules (VCIM) (GMNA Only) - (Aug 30 2013) - part 3     Some of the questions GMTAC may ask are: What happens when an OnStar® key press is made-Does the system connect on a key press-Does OnStar® have a current GPS location on a key press-On GM LAN vehicles, the sub-code must be...
10-08-44-006B Reporting Missing or Inaccurate Navigation Radio Map Disc Information - Complete and Submit Feedback Form at GM Navigation Disc Center Website - (Sep 10 2013)     Subject: Reporting Missing or Inaccurate Navigation Radio Map Disc Information – Complete andSubmit Feedback Form at GM Navigation Disc Center Website Models:  2014 and Prior GM Cars and Trucks (Including Export)...
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