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05-08-46-009C Language Change for OnStar System (U S and Canada Only) - (Mar 19 2012) - part 2

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When the vehicle is delivered, the OnStar® system can automatically be enrolled bythe sales department by going to the online enrollment site now located in GM Dealerworld(GM GlobalConnect in Canada). Choose the desired language by selecting English, Spanish,or French on Question?4. English is the default selection. Using this process willautomatically configure the vehicle to the preferred language and ensure that anycalls to theOnStar® call center are routed to an advisor that speaks this chosen language.

Please note that the vehicle should be changed over to the selected language within24?hours of completing the online enrollment process. In some areas, the process willtake up to 5?days.

Important:This method cannot be used to change the language of the OnStar® system for unsoldvehicles on your lot. Use this method only for vehicles that have been sold to customers.

Important:Any nametags previously stored will be deleted if the preferred language is changedusing this method.

Method 2

Press the blue OnStar® button and ask the advisor to change the resident languageof the OnStar® system to the preferred language of the customer. Also ask that allfuture calls be routed to the OnStar® department that speaks this preferred language.

Important:This method cannot be used to change the language of the OnStar® system for unsoldvehicles on your lot. Use this method only for vehicles that have been sold to customers.

Important:Any nametags previously stored will be deleted if the preferred language is changedusing this method.

Method 3

This method is the only way to change the language of the OnStar® system of unsoldvehicles on your dealership lot.

Important:The OnStar® system will only accept or respond to commands in its present language.When a change has been confirmed (step 4), it will then accept or respond only tocommands in its new language setting.

Press and hold the white “Phone” button on the three button assembly until the systemresponds with the following:

”Continuing with this operation will change the settings of your OnStar® system. Pressthe button again to exit. Do you want to change your language- Please say “Yes” or“No”.

The user should at this time say “Yes,” then listen to and understand the following:

”When you change your language, the system will delete all of your nametags and itwill only recognize that language. Press the button again if you want to exit. Pleasesay “zero” for English, “one” for French or “two” for Spanish.”

At this time, the user should speak the number of the language desired.As verification that the language has been changed, the system will respond with thefollowing:

”Your language has been changed. Thank you. Goodbye” if English was chosen.

”La langue a ?t? modifi?e. Merci. Au revoir” if French was chosen.

”Su lenguaje ha sido cambiado. Gracias. Adios” if Spanish was chosen.

Please note that this method does not change the routing of calls to a French or Spanishspeaking advisor. Refer to Method?1 for instructions on how to change the languagesetting for vehicles that have been sold.

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