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05-08-48-001C Warranty Administration - Guidelines for Claiming 2020380 - Windshield Replacement - (May 16 2013) Windshield

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Subject:Warranty Administration – Guidelines for Claiming 2020380 – Windshield Replacement

#05-08-48-001C: Warranty Administration - Guidelines for Claiming 2020380 - Windshield Replacement - (May 16, 2013) Windshield

Models: 2014 and Prior GM Passenger Cars and Light Duty Trucks
  

This bulletin is being revised to add 2010-2014 model years and update Labor Operation.Please discard Corporate Bulletin Number 05-08-48-001B (Section 08 – Body and Accessories).

The purpose of this bulletin is to provide retail and wholesale service personnelwith guidelines for using the above subject labor operation.

In an effort to understand windshield replacements, the following two-phase approvalprocess is being implemented. We feel this approach will allow GM to be responsiveto repair decisions on vehicles over 10,000-mi (16,000-km), while providing you, ourdealers, the empowerment to address customer needs on those cases requiring repairsearly in the vehicle's life, under 10,000-mi (16,000-km).

Effective with repair order dated on or after September-1,-1997, dealers are to beguided by the following:

Windshield replacement on vehicles under 10,000-mi (16,000-km) can only be made afterservice management inspection, review and approval. This approval must be noted onthe repair order clearly identifying the defect and reason for replacement. This commentmust be submitted in the comment field of the claim for engineering review.Windshield replacement on vehicles over 10,000-mi (16,000-km) can only be made afterservice management inspection, review and approval from the divisional service representative(District Manager - Customer Care and Service Process (DM-CCSP) in Canada). Vehiclesmay be required to be held for wholesale inspection. This approval must be noted onthe repair order clearly identifying the defect and reason for replacement.This comment must be submitted in the comment field of the claim for engineering review.The claim will require wholesale authorization for payment.Additional RequirementsWindshield replacement must be held for the normal parts retention period and thedefect should be clearly identified on the glass by means of tape and/or a greasepencil.Windshield replacements with a non-GM part number are not eligible for warranty claimreimbursement or part price markup, except when a District Service Manager's (DM-CCSPin Canada) authorization is obtained. The dealer is to document on the repair orderand inform the customer when any non-GM windshield is installed on the vehicle. Referto the GM Policy and Procedures Manual, Article 1.5.20 for complete guidelines.

Windshields damaged by normal wear, road hazards, vandalism, or other physical damageare not eligible for warranty coverage.

GM bulletins are intended for use by professional technicians,NOT a "do-it-yourselfer".  They are written to inform thesetechnicians of conditions that may occur on some vehicles, or toprovide information that could assist in the proper service of avehicle.  Properly trained technicians have the equipment,tools, safety instructions, and know-how to do a job properly andsafely.  If a condition is described, DO NOT assume that thebulletin applies to your vehicle, or that your vehicle will havethat condition.  See your GM dealer for information on whetheryour vehicle may benefit from the information.

#05-08-48-001C: Warranty Administration - Guidelines for Claiming 2020380 - Windshield Replacement - (May 16, 2013) Windshield

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