Workshop Repair and Service Manuals GMC SIERRA
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07-00-89-037F Warranty Administration - Courtesy Transportation and Roadside Assistance Programs - (May 6 2013) Driveline Control 4WD Driveline Control - part 3

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Everyattempt should be made to provide the same make/model of vehicle that the customerowns. If the same make/model is not available, it is recommended that the customer’sneeds be filled by the same class of vehicle (ie: an SUVfor an SUV). If this is not possible, other GM brands are acceptable, including upgradesto higher class vehicles including Cadillac.

Rental Term (Length): The maximum vehicle rental reimbursement period is 5 days. Service Manager approvalis required for 2 to 5 day rentals. GM authorization is required on any rental 6 ormore days.

Preferred Outside Rental Agency: Enterprise Rent-A-Car has been designated as GM's preferred supplier of CourtesyTransportation vehicles when obtained from a source outside of the Service Agent.Through a national agreement, Enterprise will maintain a fleet of GM vehicles, includingCadillac models, for the purpose of meeting our customer's courtesy transportationneeds. It is preferable for Service Agents tocontact Enterprise first when obtaining a rental vehicle from outside the ServiceAgent.

Enterprise Issue Escalation Process: In the event a concern arises between the Service Agent and the local EnterpriseRent-A-Car agency on GM vehicle availability or daily rental charges, the ServiceAgent should escalate the issue with the Enterprise Area Manager (and higher if needed).If the concern is not resolved, the Service Agent should review the issue with theirGM Field Representative. Contactwill be made with the Corporate Enterprise Rent-A-Car headquarters for resolution.

Rental Rate Reimbursement

Tier 1 Rentals (all GM brands/models, except Cadillac) - The Service Agent can submit for actual rental expenses up to a maximum of $38 perday when a GM vehicle is rented from Enterprise Rent-A-Car, another rental agency,or when a Service-Agent owned daily rental is used.

Buick/GMC GMDRAC Service Agents will be reimbursed for $42 per day or $21 partial-daywhen utilizing their loaner fleetfor service rentals. If a Buick/GMC Service Agent utilizes Enterprise Rent-A-Car orother rental agency, the daily rate is $38.

Tier 2 Rentals (Cadillac Only) - The Service Agent can submit for actual rental expenses up to a maximum of $47 perday when a Cadillac is rented from Enterprise Rent-A-Car, another rental agency, orwhen a Service Agent-owned daily Cadillac rental is used.

Any other GM vehicle (excluding Cadillac) can be rented at a daily reimbursement rateof $38.

Rate Allowance Examples:

Vehicle Being Serviced

Rental Agency

Vehicle Rented

Allowance

Cadillac CTS

Enterprise

Cadillac DTS

$47

Cadillac Escalade

Avis

Cadillac CTS

$47

Cadillac CTS

Enterprise

Chevrolet HHR

$38

Any GM Vehicle

Any Source

Ford

$0

Cadillac Courtesy Transportation Alternative (CTA) Program - Service Agents will only be able to claim warranty rental reimbursement while buildingtheir CTA fleet up to the required level (90 day time period).High Expense Geographic Areas - Certain Service Agents have been designated as "high expense" because they operatein higher cost of living areas.
Acronyms and Units Driveline Control 4WD Driveline Control - part 2     table >Units Unit Meaning Definition m? Square Meter Area A Ampere Electrical Ah Ampere Hour Electrical C Coulomb Electrical dBm Decibel Meter Electrical dBmV...
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