09-00-89-008A Warranty Administration - Labor Operation 0600018 - Personal Property Damage - (May 20 2013) Driveline Control 4WD Driveline Control
|Subject:||Warranty Administration – Labor Operation 0600018 – Personal Property Damage|
|Models:||2014 and Prior GM Passenger Cars and Light Duty Trucks|
|Attention:||GMODC dealers are not authorized to use this bulletin.|
This bulletin is being revised to add model years, update the Labor Operation Informationand Transaction Submissions Procedure and general content updates. Please discardCorporate Bulletin Number 09-00-89-008 (Section 00 – General Information).
The purpose of this warranty administration bulletin is to provide retail and wholesaleservice personnel with the policies/procedures and the warranty transaction submissionprocedures that support the Personal Property Damage process.
What is Personal Property and Personal Property Damage Covered in This Bulletin-
Personal property would be goods located in the vehicle.
Personal Property Damage would be damage to those goods arising out of a claimed productrelated concern and covered under applicable warranty.
Examples of Personal Property Damage ClaimsClothing or other personal items damaged by a seat heater element.Water damaged items in trunk or passenger compartment due to a defective weather-strip.Torn slacks by the seat frame.Customer owned CDs/NAV disks stuck in a return unit per the latest version of CorporateBulletin Number 05-08-44-024.
What is Not Considered Personal Property Damage-Claims that are the result of a collision, fire, flood, lighting strike, sun or temperaturerelated damage, man-made or natural disasters or involve any bodily injury are notincluded in this process.Damage to the vehicle itself.
Service Agent Review and Empowerment Guidelines
Effective immediately, Service Agent’s Service Management has the ability to reactquickly to customer concerns for reimbursement requests of damage to personal propertywhich resulted from a warrantable failure up to $3,000.
Service Management should review all requests for reimbursement under $3,000. Duringthis review, Service Management must obtain reasonable documentation from the customerregarding the items of loss and the current value. This may consist of a receipt orestimate of current value from a reputable source concerning the item of loss.
Please review the exclusion list in the “What is Not Considered Personal Property Damage” section. All other claims for personal property loss of up to $3,000.00 can be handledwith this bulletin.
The perspective of the customer, General Motors LLC, and the Service Agent shouldbe considered when determining the amount of reimbursement which is fair for all parties.Consideration of age and condition of the personal property are some of the typicalfactors used in these decisions.
Once an agreement is made on the reimbursement amount, Service Management shouldobtain a signed Claim Acknowledgement Form; obtain the damaged goods; issue a checkto the customer; and submit a claim using the below procedures.
Customer Claim Acknowledgement Form
Complete the “Claim Acknowledgment Form” included with this bulletin and obtain acustomer signature.