10-08-46-001A Radio Does Not Mute Enough When OnStar Turn-By-Turn Navigation Directions Are Announced (Increase Volume Setting or Request Soft Mute Feature Change Through OnStar Customer Service) - (Oct 3 2013)
|Subject:||Radio Does Not Mute Enough When OnStar® Turn-by Turn Navigation Directions Are Announced(Increase Volume Setting or Request Soft Mute Feature Change Through OnStar® CustomerService)|
|Models:||2009-2014 GM Cars and Trucks|
|All Equipped with OnStar® (RPO UE1)|
This bulletin has been revised to add the 2011-2014 model years, add an Example tothe Correction and update the Labor Operation to the Global Labor Code (GLC). Pleasediscard Corporate Bulletin Number 10-08-46-001.Condition
Some customers may comment that when the radio is on, it does not mute enough whenthe OnStar® Turn-by-Turn Navigation directions are announced.Cause
This condition may be caused by the customer improperly setting the radio volume highenough when the Turn-by-Turn Navigation messages are played.
OnStar® initiates a “soft mute” feature when the radio is on during Turn-by-Turn Navigationdirection announcements. During the announcement, the radio can still be heard ata very low volume. Previous model years initiated a “hard mute” during this functionwhich completely muted the radio audio.Correction
Instruct the customer to increase the radio volume while getting the Turn-by-TurnNavigation direction announcements. You can control the message volume using the radiovolume control, only when the Turn-by-Turn navigation messages are playing.
Example:The volume can be adjusted during the Turn by Turn directions and during any of thefollowing Voice commands - Cancel Route, Route Preview, Repeat, Get My Destination.
Some customers that were accustomed to previous model vehicles with the “hard mute”feature may be dissatisfied with the function of the “soft mute” feature. For thosecustomers, contact the OnStar® Customer Service Center by pushing the Blue OnStar®Button to speak to a trained Advisor and request a change be made to the vehicle fromthe “soft mute” setting to that of the hard or complete muting of audio playback duringTurn by Turndirections. OnStar® will then create a case number. Advise the customer that the vehicleupdate should be completed Over the Air within 5 business days, after which an OnStar®Customer Care advisor will follow-up with the customer to verify the fix. If the customerdoes not hear back from OnStar® within a week, advise them to press the Blue OnStar®Button and ask for Customer Care to check status.Warranty Information
For vehicles repaired under warranty, use:
Contact OnStar® for Hard Mute Request
*This is a unique labor operation for bulletin use only. It will not be publishedin the Labor Time Guide.
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