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12-00-89-006 Warranty Administration - Required Operating Procedures (NAIPC Export Only) - (Jun 13 2012) Driveline Control 4WD Driveline Control - part 6

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15. COURTESY TRANSPORTATION PROGRAM ADMINISTRATION

Please contact your local GM Field Manager for information.

16. PARTS EXPEDITING PROGRAM ADMINISTRATION

Please contact your local GM Field Manager for information.

17. USE OF CUSTOMER CONDITION DUPLICATED LABOR OPERATIONS

Labor operations for Customer Condition not Duplicated (#9991 through #9995) may onlybe used when a customer’s original condition is not duplicated and when inspectionreveals that no corrective action is indicated during diagnosis. A labor operationof #9991 through #9995 may not be assigned to a line added by the technician. Withineach labor operations group the meaning of #9991 through #9995 are different. Pleasereview the bulletinreferenced below to ensure the correct labor code is selected.

Vehicles in Service Agent inventory, new or used, are not eligible.Service management must review and approve the use of all “Customer Condition NotDuplicated” labor operations.These labor operations must not be used in conjunction with a repair labor operationof the same group (i.e. J9991 with J1840) on the same repair order.

Reference: GM Policies & Procedures Article 1.5.6, 1.6.2, and Warranty AdministrationBulletin Number 06-00-89-026 (Warranty Admin – Customer Condition Not Duplicated/VerifiedLabor Operations).

18. DOCUMENT AND RECORDS RETENTION

All documents and records must be retained as required by the current GMOD ServicePolicies and Procedures Manual.

The Service Agent must maintain one complete and accurate history file to accountfor all vehicle service events.The vehicle history file is to be retained in sequence by the model year and lastsix positions of the VIN (if it is a paper document) or accessible by VIN (if fullyelectronic and scanned storage). A system is fully electronic if no document is generatedat the time of write-up.From GM Policies & Procedures Article 1.6.3 – A physical paper vehicle history filemust also contain any supporting documentation or forms associated with a serviceevent or particular repair order such as copies of sublet invoices, diagnostic worksheets,Technical Assistance Information Form, warranty parts expediting records and invoices,a copy of customer reimbursement cancelled checks, a soft copy of each repair ordercompletely priced out for all parts and labor, warranty claim submission/reject/resubmissiondocuments, WPC return request, alignment printouts. ACR200 printouts and disclosureform from Article 3.3.1 of the GM Policies & Procedures if applicable.

Reference: GM Policies & Procedures Article 1.6.2, 1.6.3, 3.3.1.

Any questions regarding this information should be directed to your local GM FieldManager.

GM bulletins are intended for use by professional technicians,NOT a "do-it-yourselfer".  They are written to inform thesetechnicians of conditions that may occur on some vehicles, or toprovide information that could assist in the proper service of avehicle.  Properly trained technicians have the equipment,tools, safety instructions, and know-how to do a job properly andsafely.  If a condition is described, DO NOT assume that thebulletin applies to your vehicle, or that your vehicle will havethat condition.  See your GM dealer for information on whetheryour vehicle may benefit from the information.

#12-00-89-006: Warranty Administration - Required Operating Procedures (NAIPC Export Only) - (Jun 13, 2012) Driveline Control 4WD Driveline Control

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