PIC3011G OnStar Voice Recognition Operation Issues - (Jan 12 2012)
|Subject:||OnStar Voice Recognition Operation Issues|
|Models:||2000-2013 All GM Passenger Car and Light Duty Trucks With OnStar Gen6, Gen7, Gen8,or Gen9|
This PI was superseded to update model years. Please discard PIC3011F
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) describedin this PI.Condition/Concern:
When using the On Star® voice recognition dialing, the customer may report that thesystem does not respond properly to some numbers and/or commands.Recommendation/Instructions:
Dealers should test the OnStar® voice recognition (VR) system with the customer inthe vehicle to verify the condition. It is helpful for the technician to also operatethe VR to confirm that the system does respond. If available, the dealer should alsohave the customer try the voice recognition in an identical vehicle. If the OnStar®system properly responds to any command for the user, the hardware is assumed to begood.
In rare instances a specific command or number may not respond properly for any user.Only in these rare occasions would hardware be suspect. The customer should be directedto the operational characteristics in the OnStar® Users Guide. They may also be directedto contact OnStar® Customer Assistance, who can provide additional guidance with systemoperation and voice recognition tips. Dealers may refer to OnStar Description andOperationin service information (GSI) and go to the section labeled "General Tips for BetterSpeech Recognition”. This information is available in GSI for most vehicles and canbe useful when working through the concern with some customers.
Please follow this diagnostic or repair process thoroughly and complete each step.If the condition exhibited is resolved without completing every step, the remainingsteps do not need to be performed.
GM bulletins are intended for use by professional technicians,NOT a "do-it-yourselfer". They are written to inform thesetechnicians of conditions that may occur on some vehicles, or toprovide information that could assist in the proper service of avehicle. Properly trained technicians have the equipment,tools, safety instructions, and know-how to do a job properly andsafely. If a condition is described, DO NOT assume that thebulletin applies to your vehicle, or that your vehicle will havethat condition. See your GM dealer for information on whetheryour vehicle may benefit from the information.
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